Ramudden Global (North America) specializes in traffic management, safety infrastructure, and urban traffic solutions that prioritize safety, efficiency, and environmental responsibility. Through a network of various brands and businesses, we offer a wide range of services designed to enhance road safety, streamline traffic management, and support critical infrastructure projects. From cutting-edge safety solutions to expert-led traffic control, we provide the expertise and innovation needed to tackle complex challenges. We bring a holistic approach to traffic management, safety infrastructure, and urban mobility; always prioritizing safety, efficiency, and environmental responsibility.
JOB SUMMARY
Reporting directly to the Managing Director of Ramudden Services, the Operations Manager
is responsible for leading event management and operations, including traffic control, across the Province of Ontario. This role plays a critical part in overseeing the planning and execution of events and related services, ensuring operations are carried out efficiently, safely, and in accordance with company and regulatory standards.
The Operations Manager will work collaboratively with cross-functional leadership teams to ensure our clients receive exceptional service. They are accountable for resolving operational issues in a timely and professional manner, maintaining strong customer relationships, and driving continuous improvement in service delivery.
RESPONSIBILITIES
- Oversee the allocation of resources to ensure event and traffic control operations are executed according to project plans and service standards.
- Provide effective leadership to direct reports, including resource planning, performance management, and addressing employee relations matters in alignment with applicable legislation and in collaboration with People & Culture.
- Communicate daily work requirements clearly and efficiently to the Dispatcher/Scheduler and Operations Team.
- Collaborate with People & Culture (or designate) to actively recruit and onboard employees throughout the season and as needed to meet business demands.
- Conduct regular site visits to engage with employees and clients, ensure safety and quality standards are met, and promote exceptional customer service.
- Serve as the primary operational point of contact for addressing and resolving client or site concerns.
- Lead and facilitate Operations meetings, ensuring timely follow-through on action items and assigned tasks.
- Develop and deliver ad hoc reports as requested by leadership or project stakeholders.
- Participate in post-project reviews to evaluate outcomes, identify lessons learned, and contribute to continuous improvement initiatives.
- Perform other duties as assigned to support evolving business needs and operational goals.
QUALIFICATIONS (OR KEY SKILLS, COMPETENCIES)
- High school diploma or equivalent .
- Post-secondary education in Business, Engineering Technology, Event Management, or related professional development is considered an asset.
- Minimum of 5 years of leadership experience in a similar operational or field-based environment.
- Valid driver’s license with a clean driver’s abstract.
- Proven decision-making and problem-solving skills, especially in high-pressure situations.
- Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.
- Strong attention to detail and exceptional organizational abilities.
- Excellent interpersonal and communication skills, with the ability to engage effectively across all levels of the organization and with clients.
- Demonstrated commitment to maintaining a safe work environment and promoting a strong safety culture.
- Flexibility to work outside regular business hours, including evenings and weekends, as required by operational demands.