OOHC PSP Operations Manager

Our Story: 
Creating Links is a leading not-for-profit multicultural community service provider, that is dedicated to delivering the highest quality of standards and service across South-West Sydney and the Greater Sydney region. Garnering a deep and rich history of more than 50 years, we understand the importance of culture and community. Today, we have grown to provide Disability services, Foster Care, Child & Family services, and Financial Wellbeing. We are committed to delivering a holistic person-centered approach combined with a strong passion and focus on providing quality support and service excellence. 

Why You’ll Love Working With Us

🌏 Inclusive Culture – Work in a team that values diversity and genuine collaboration.
💰 Salary Packaging – Maximise your take-home pay with generous salary packaging (up to $15,900 pa) and a $2,650 meals & entertainment card.
📚 Grow Your Skills – Access internal and external training to support your professional development.
💙 Wellbeing Support – Employee Assistance Program for you and your family.
💡 Make an Impact – Be part of a trusted community organisation that listens, innovates, and strives for better outcomes every day.

The OOHC Permanency Support Program (PSP) Operations Manager is responsible for the overall management, coordination, and delivery of the Permanency Support Program (PSP). This role ensures high-quality service delivery, compliance with legislative, contractual and accreditation requirements, and alignment with best practice frameworks to achieve positive outcomes for children, young people, and families. The Operations Manager will provide strategic leadership, oversee daily operations, and drive continuous improvement within the program.

In this role you will:

• Actively collaborate to develop and implement strategic, business and operational plans that align with the goals of the Permanency Support Program.
• Monitor policy changes and sector trends to inform program strategy.
• Lead service development initiatives to improve program effectiveness and sustainability.
• Ensure governance structures support effective decision-making and risk management.
• Oversee compliance with regulatory requirements and internal policies.
• Monitor and mitigate risks associated with program operations.
• Collaborate with other teams to identify, develop, implement and review quality assurance measures to maintain service excellence.
• Conduct performance appraisals and set professional development goals for the team.
• Address issues of misconduct or underperformance among direct staff and carers through formal processes, providing appropriate guidance, coaching, and corrective actions where necessary.
• Foster strong partnerships with government agencies (e.g., NSW Department of Communities and Justice), non-governmental organisations, service providers, communities, carers, and families.
• Oversee the financial management of the program, including budgeting, expenditure tracking, and ensuring efficient allocation of resources.
• Provide regular updates, presentations and reports to the management team on program performance, risks, challenges, and successes.
• Ensure compliance with child protection obligations and safeguarding requirements in all aspects of service delivery.

What you will bring:

• Minimum degree level qualification in Social Science, Social Work, Psychology or related discipline.
• Minimum 8 years’ experience in casework or similar OOHC experience
• Minimum 5 years’ experience in managing, supervising, and developing teams.
• Demonstrated experience in managing financial resources and budgets.
• Demonstrated experience and knowledge in quality improvement processes, management and compliance.
• Experience in strategic planning and implementation.
• Demonstrated experience in ensuring strong operational governance.
• In-depth understanding and knowledge of the child protection and out-of-home care sector, including current trends, challenges, and best practices.
• Highly developed knowledge and skills in delivering quality services that meet regulatory, legislative and contractual requirements.
• Demonstrated experience providing culturally appropriate support and working with Culturally and Linguistically Diverse children, young people, families and communities.
• Demonstrated experience providing culturally appropriate support and working with Aboriginal and Torres strait Island communities
• Ability to work flexibly to adapt to the needs of the program including working occasional evening or weekends and being on-call after hours as required.
• Current Criminal History Check, NSW Working with Children Check, Comprehensive Car Insurance and valid NSW Driver’s Licence

💫 Ready to build safer, stronger, and more connected communities? 💫

Bring your experience, your insight, and your commitment to the role where your work truly matters.
Applications are reviewed as received — so don’t wait!