Branch Operations Manager – Victoria, BC
Ferguson Moving & Storage
Full-Time | Permanent | Exempt
Are you a hands-on leader who thrives on building strong teams, solving problems, and getting involved in the community? Do you enjoy a fast-paced environment where every day brings something new? If so, Ferguson Moving & Storage wants you to lead our Victoria branch as Branch Operations Manager (BOM).
About Us
For over 100 years, Ferguson Moving & Storage has helped families and businesses move with confidence. Known for “The Ferguson Way,” we deliver premium, concierge-level service in every move. Our people and our reputation set us apart — and we’re looking for a motivated leader to drive operations and grow our presence in Victoria.
The Role
As Branch Operations Manager, you’ll be the backbone of branch leadership — hiring, training, and mentoring crews, supporting sales, overseeing daily operations, and ensuring every move reflects Ferguson’s high standards. You’ll also champion community-focused marketing efforts, creating visibility, building partnerships, and being the face of Ferguson in Victoria.
This is a hands-on role, whether coaching crews, riding along on jobs, or engaging with the community, you’ll be in the thick of it.
Key Responsibilities
Sales & Marketing Support
- Attend on-site appointments with HQ Sales
- Capture job details (photos, measurements, notes) for accurate pricing
- Represent Ferguson professionally with customers
Grassroots Marketing
- Execute local brand-building campaigns: signage, box blitzes, truck visibility, door hangers, realtor engagement, and community events
Hiring & Training
- Lead recruitment and onboarding for movers, drivers, and packers
- Run structured and refresher training sessions to maintain Ferguson standards
Operations & Reporting
- Oversee branch operations and dispatch
- Submit operational reports: job costing, KPIs, crew hours, and claims
- Ensure compliance with safety regulations and company policies
Leadership
- Mentor the Operations Team Lead and coach crews
- Act as the escalation point for complex customer issues or claims
Customer Experience
- Champion “The Ferguson Way” by ensuring every move is professional, caring, and stress-free
What We’re Looking For
- Enthusiastic, initiative-driven leader with excellent people skills
- At least 2 years of operations, logistics, or field service experience (moving industry experience is a strong asset)
- Strong organizational skills and ability to manage multiple priorities
- Comfortable balancing office work, field leadership, and community-facing marketing
- Proactive problem solver who thrives in a hands-on, fast-paced environment
Compensation & Perks
- Base Salary: $60,000 – $65,000 per year
- Bonus Opportunities: Opportunities to earn additional compensation based on individual and branch performance
- Health & dental benefits
- Career growth opportunities as Ferguson Moving expands nationally
Why Join Ferguson?
- Be part of a 100+ year brand built on trust, care, and excellence
- Lead a motivated team and directly impact branch success
- Play a dual role: operations leader + community brand builder
- Work with a leadership team that values initiative, collaboration, and innovation
Ready to lead operations, inspire teams, and be the face of Ferguson in Victoria? Send your resume and a short note explaining why you’d be a great fit!