Operations Manager

Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since its founding in 2013, Printful has scaled to a vast team of experts across fulfillment centers worldwide and has become the first company with Latvian roots to reach unicorn status (valued at over $1B).

Working at Printful is exciting and challenging. We try to improve our skills and learn something new every day. We value integrity, initiative, and respectful, transparent relationships that allow us to grow as individuals, teams, and a company. 

At Printful, we stand for an inclusive, accepting, and welcoming space for everyone and strive to foster an environment of diversity and a sense of belonging. 

Build your career with friendly and passionate people who never forget to have fun along the way. 

Our growth means we’re hiring more people to meet the needs of our ever-evolving customer base. That’s why we’re looking for a motivated team leader with start-up experience to join us as Operations Manager. In this role, you’ll be important in maintaining the level of quality our customers expect.

The Operations Manager is responsible for ensuring that our printing and production processes (DTG, Embroidery, non-apparel) run reliably and efficiently in order to meet the needs of our customers.

Responsibilities:

• Manage operations - people, workflow and output - to meet production KPI’s on speed, quality, unit cost and morale.

• Lead a team of up to 50 printing production employees, support teams and leads.

• Develop front-line supervisors and leads to manage smaller teams. 

• Responsible for ensuring the facility provides a proper and safe work environment for the employees and equipment.

• Understand, set and communicate production goals, reading monitors daily and adjusting resources as needed, then providing analytics on production.

• Draft work schedules, assignments, activities and overtime to meet daily and weekly production goals.

• Manage a consistent flow of production by ensuring that late, stuck, damaged and priority items are processed and expedited.

• Look for inefficiencies in the production flow and implement improvements and continuous learning practices. 

• Ensure efficient training to mitigate the impact of staff & equipment challenges.

• Monitor inventory levels to ensure a fully stocked inventory at all times and manage the incoming inventory inspection process. 

• Work with the maintenance team to ensure proper equipment maintenance and timely repairs.

• Maintain production Standard Operating Procedures (SOPs) and visual aids for department processes.

Skills:

• Demonstrate strong leadership abilities

• Be able to lead and manage a growing production team 

• Have a logical and analytical approach to problem-solving

• Thrive in a changing, fast-paced environment

• Work well as part of a team

• Have strong communication and interpersonal skills

• Multi-task and manage your time well

Preferred Experience and Education:

• Bachelor’s degree in business administration, engineering, manufacturing, or another relevant field

• 5+ years of experience in production operations 

• Experience managing a production facility team or similar experience

• Experience managing the production process in a fast-growing company

• Experience with Lean/Six Sigma quality systems is an asset.

• Understanding of shipping, purchasing, and inventory management

What we offer:

• Competitive pay and benefits: health, dental, vision, and life insurance

• RRSP with company match

• Free coffee and snacks

• Personal and professional development opportunities

• A fun and engaging position in a fast-paced environment
   

Printful is growing. Come grow with us!

If you think you’d excel in this role, send us your resume and a cover letter showing us why you’re the right person for the job!

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We’re always looking for creative and driven minds to join our ever-growing team!

AAP/EEO Statement

Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Printful expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Printful’s employees to perform their job duties may result in discipline up to and including discharge.