Operations Analyst

Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.

We are seeking a detail-oriented and proactive Operations Analyst to join our logistics team. The successful candidate will play a critical role in improving operational efficiency by analyzing data, optimizing processes, and supporting cross-functional collaboration across departments such as Logistics, Billing, and Operations. The ideal candidate will have a solid analytical mindset, familiarity with logistics or supply chain operations, and a passion for driving continuous improvement.

Responsibilities:

• Collaborate with cross-functional teams (Logistics, Billing, Dispatch, and Operations) to identify and implement process improvements across the organization.
• Develop, maintain, and enhance tools and dashboards for data analysis, issue tracking, and decision-making support.
• Collect, clean, and manage internal and external data sources to maintain accurate and organized databases.
• Leverage business intelligence tools such as Tableau and Power BI to create customized analytics and reporting dashboards.
• Monitor critical operational metrics to identify gaps, trends, inconsistencies, and potential issues in real-time.
• Ensure the integrity, accuracy, and timeliness of data reporting to support leadership in making data-driven decisions.
• Document and maintain Standard Operating Procedures (SOPs) to improve workflows, reduce costs, and drive operational consistency.
• Provide application health checks and support for smooth implementation and integration into production environments.
• Support implementation teams by evaluating system readiness and identifying potential operational risks.
• Update and maintain operational process documents and frameworks on an ongoing basis.

• Bachelor’s degree in Logistics, Supply Chain Management, Business Analytics, Information Technology, or a related field is preferred.
• Minimum of 1 year of experience in logistics, supply chain, information technology, or an analytical role.
• Proficiency in tools such as Microsoft Excel, SharePoint, Smartsheet, and business intelligence platforms like Tableau or Power BI.
• Familiarity with ERP and fleet management systems such as Fleet Manager, QuickBooks, or Sage 300 is considered an asset.
• Strong analytical, problem-solving, and critical-thinking abilities, with a data-driven mindset.
• Excellent organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
• Knowledge of data visualization best practices and process optimization methodologies is an added advantage.
• Strong verbal and written communication skills, with the ability to work collaboratively across technical and non-technical teams.
• Demonstrated ability to work independently as a self-starter, with a strong attention to detail and a commitment to continuous improvement.

• Competitive Salary
• Healthcare benefits
• Career Growth