Delivery Logistics Specialist

Description:

The Delivery Logistics Specialist is a key member of the logistics team, using data-driven analysis and optimization tools to enhance network performance. This role is responsible for ensuring an optimal balance among customers, couriers, and restaurants, and for driving operational efficiency and a positive delivery experience across several markets.

What’s On Your Plate:

• Monitor live courier supply and address any gaps in service.

• Handle and resolve live operational escalations.

• Analyze key live performance indicators (KPIs) such as on-time delivery rates and delivery times to identify and address network issues.

• Contribute to team initiatives by taking ownership of specific tasks and following through to completion.

• Offer help to colleagues when they face challenges and foster a supportive environment

• Troubleshoot live issues by using internal applications (e.g. LiveOps, Google Sheets) to investigate and resolve issues related to delayed or broken orders and other network disruptions.

Recipe for Success:

• Process Optimization: The ability to investigate the root cause of issues, identify trends, and implement opportunities for improvement in network efficiency and cost.

• System Proficiency: The ability to quickly learn and master complex, often technical, network tools and internal software.

• Problem-Solving: A strong analytical and critical-thinking mindset to troubleshoot network challenges and adapt quickly to unforeseen circumstances.

• Proficient with the use of Google Sheets

• Attention to Detail: The capacity to manage a broad set of logistics problems while also getting into the lowest level of detail to drive results.

• Adaptability: The willingness to "roll up your sleeves" and thrive in a fast-paced, rapidly changing work environment

• Ownership Mentality: A passion for driving positive results and a bias for taking action. 

• Experience: Relevant experience in a data-driven operations or analytical role is considered an asset.

• Must have an open availability, including the ability to work overnights/weekends.

Why work at Skip? 

Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. Skip team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.