Commercial Operations Manager
VirbacExperiencing together a unique human adventure
Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
To provide reliable and consistent source of commercial support
in data analysis, sales and marketing programs management, SIP, Salesforce Management, Corporate Accounts financials and Distribution support
Work with GM and Regional Manager(s) to generate and track sales goals for Canada
Realign territories based on postal codes when necessary using Maps on Salesforce
Determine data and budget requirements for SIP Plan and Quarterly Payout. Calculate and administer Sales Bonus program per quarter
Obtain approvals from finance/ELT and coordinate with HR for payroll
Manage CRM System (Salesforce)
Lead and implement changes in the CRM tool
Provide reports to sales management; tracking progress of field sales team during each focus
Data integrity management
Work with regional sales managers to implement strategies and tactics
Expected results: Ensure accurate and timely sales reports and Sales Incentive Plan Management. Be the leading authority on CRM system and ensure data integrity
Area of accountability no.2: Manage Master Pricing List, Distributor and Corporate Account updates and Approval Routing Forms
Work with GM to implement new price list
Create ARF’s for Marketing and Sales promotions/programs
Provide post program financial analysis
Expected results: Manage pricing changes, distribution and corporate account updates and ARP Process
Area of accountability no.3: Commercial Operations Credit and Return Policy
Manage and oversee returns and credits
Manage trade offers
Manage Virbac Canada Return’s policy
Work with CA & US Order Management to ensure all credits to Distribution are managed effectively
Expected results: Manage Operations of Credits and Returns Policy
Area of accountability no.4: Commercial Strategy Implementation
Contributes with Region Sales Manager (s) and Marketing Managers to implement marketing strategies for each product portfolio
In agreement with the marketing department and Region Sales Manager (s) to deploy and measure the ROI of marketing and sales strategies
Expected results: Implementation of effective local sales and marketing strategies that increase sales
and profit contribution within the region
Area of accountability no.5: Corporate Account Responsibility
Works with Region Sales Manager (s) to ensure Virbac products are listed in the Corporate clinics
Works with GM to create and analyze contracts with Corporate Accounts (HeadQuarters)
Work with Sales Management to determine Corporate accounts opportunities and strategies
Performing monthly Corporate Account sales analysis to identify opportunities and challenges
Corporate Accounts - work with finance to manage rebate payouts
Expected results: Assists with corporate accounts at HeadQuarters to ensure Virbac’s profitability. Assist with enhancing our presence and partnership within the Corporate Account
Bachelor’s Degree or Business/Marketing diploma preferred
Previous sales experience with accolades and proven success
Animal Health Industry strongly preferred
Database management or sales support function experience strongly preferred
English and French languages preferred
Work hours may include evenings, weekends and holidays